Delivery times = process time (order preparation) + shipping time

Order preparation

• Once your order information received, we will process the order:

(1)Check the stock.

(2)Confirm whether the item in your order needs to be customized.

(3)Check your shipping address.

(4)Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5)If everything is ready, your order will be shipped from our warehouse.

• It can take 2-10 working days for the order preparation.

• Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

• Once your order shipped, we will send you an e-mail containing a tracking number and query website.

Shipping Methods

1.Free Shipping (DPD or EMS): to most countries: €0

2.Expedited Shipping (HongKong EMS) : €35 per piece

3.Fastest Shipping (DHL or DPD): Only available for some specific products): €5-20 per piece

4.Expedited Express for Small Pieces: It is reserved for specified products with a small size: Free.

If you need specific courier services, please contact us: [email protected]

Shipping Time

Fastest Shipping:

·Carrier: DHL or DPD

·Cost: 5-20€ Per Piece

• For small size products, 5€ per piece;
• For big size products, 20€ per piece;
• Other size products, 10€ per piece.

·Process Time: 1-3 Days

·Shipping Time:

1.  2-5 Days (Germany)

2.  3-7 Days (Poland, Sweden, France, Nertherlands, Belgium, Italy, Austria, Spain)

3. 6-10 days (Other European countries )

·Corresponding products: Specified products (For details, please refer to SKU information of each product page)

·Note: Tariff-free

·Please note that Fastest shipping (DHL or DPD) is not available to some non-EU countries and countries outside Europe. Please contact our customer service staff for details.

Free Shipping:

(1) Most countries

·Carrier: DPD or EMS

·Cost: Free

·Process Time: 1-2 Weeks

·Shipping Time: 

1.  2 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - DPD: Most normal size and weight products

2.  2-4 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - EMS: Big size but light products

(2) Specific country: Norway, Iceland and Cyprus

·Carrier: UPS/DHL Express

·Cost: €100 per piece

· Process Time: 1-2 weeks

·Shipping Time: 5-7 days

Note: Fluctuating delivery times depending on flight information for the order time.

Expedited Shipping (HongKong EMS):

·Cost: 35€ per piece

·Process Time: 1 Week

·Shipping Time: 1-2 Weeks (Most countries)

·Corresponding Products:  All products

·Note: Faster Process time; More stable delivery times.

Expedited Express for small pieces:

·Cost: Free

·Process Time:  1 Week

·Shipping Time:  1-2 weeks (Most countries)

·Specified products: It is reserved for specified products with a small size.

Please note that the above information is for reference only.For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

FAQ

How soon can I get my order?

• You can check the date you placed the order and refer to the table above

• You can also track your order. For details, please see “How to track my order?”.

• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.

How to track my order?

• You will receive an e-mail containing a tracking number once your order shipped.

• Click this link https://www.17track.net/en and then enter the tracking number.

• You can also contact our customer service team [email protected] for the latest logistics information.

How can I choose oversea warehouse shipment?

• First, you need to confirm whether the item is in stock for oversea warehouse. Please note that for the same product, its stock varies with different SKU. For details, please refer to the product page.

• Please click “Fastest Shipping (DHL or DPD)” on the checkout page and then pay the shipping fee (5-10 € per piece). Please note that for some products with a big size, the shipping fee may be: 20 € per piece.

Do you ship to my country?

We ship to most countries. If you are not sure whether we ship to your country, contact us at [email protected]

(Due to the current saddening events, we are unable to ship to Ukrainian. We apologize for any inconvenience and thank you for your understanding.)

Will I be responsible for customs duties? If so, how much do they cost?

• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.

• If you do, we will be responsible for 20% of this amount.

• In the most cases, the amount for customs duties: 0-20 € per piece.